Mototo (mototo.app) is committed to protecting the privacy of every user who accesses our platform. This Privacy Policy transparently explains the types of data we collect, how we use it, how we protect it, and your rights as a user. By registering for or using Mototo's services, you confirm that you have read and agreed to this policy.
This policy applies to all services provided by Mototo, including the web platform, mobile app, and all official communication channels. If you have any questions, you can contact our team at any time.
1 Introduction
At Mototo, we understand how important your privacy is. Every piece of information you entrust to us is handled to the highest protection standards. This Privacy Policy is built on internationally recognized data protection principles and tailored to the needs of users in Indonesia.
As a trusted online betting platform, we are required to collect certain information to verify identity, process transactions, and ensure the security of your account. However, we never collect data beyond what is strictly necessary, and we will never sell your personal data to anyone.
2 Data We Collect
Mototo collects several categories of information from users, as follows:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, ID number | KYC verification, legal age, fraud prevention |
| Contact | Email address, phone number | Account communications, security notifications |
| Finance | Bank account number, transaction data | Deposit & withdrawal processing |
| Technical | IP address, device type, browser | Account security, suspicious activity detection |
| Activity | Gaming history, bets, login records | Customer service, responsible gaming |
We may also collect data you provide voluntarily, such as communication preferences or service feedback. All data is collected lawfully, fairly, and transparently.
3 How We Use Your Data
The data we collect is used for the following purposes:
- Processing account registration, identity verification (KYC), and account maintenance.
- Managing deposits, withdrawals, and all financial transactions securely.
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Providing responsive and targeted customer support.
- Sending promotional information, bonus offers, and platform updates—only if you have given your consent.
- Monitoring gaming activity to support responsible gaming programs.
- Improving platform quality, fixing bugs, and developing new features based on aggregate usage patterns.
- Meeting applicable legal and regulatory obligations.
We do not use your data to make automated decisions with legal impact without human involvement, except for real-time fraud detection required to maintain the security of the entire platform ecosystem.
4 Data Storage & Security
Mototo implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. Our security infrastructure includes:
- 256-bit SSL Encryption for all data transmitted between your device and our servers.
- Data encryption at rest (at-rest encryption) for all sensitive information in the database.
- Two-factor authentication (2FA) available to all user accounts.
- 24/7 security monitoring with automated intrusion detection systems.
- Limited data access— only authorized staff with legitimate business needs may access user data.
- Regular security audits by independent third parties.
Mototo servers are located in enterprise-grade certified data centers with robust physical and digital security standards. That said, no system is absolutely perfect. We strongly recommend keeping your password confidential and reporting any suspicious account activity to us immediately.
5 Data Sharing with Third Parties
Mototo does not sell, rent, or trade user personal data to any third party for marketing purposes. However, under certain conditions we need to share data with:
- Payment service providers — to securely process deposits and withdrawals. They only receive the necessary data and are bound by strict confidentiality agreements.
- Gaming technology providers — game providers integrated into the Mototo platform require minimal session data for operational purposes.
- Identity verification service providers — for fast and accurate KYC processing.
- Legal authorities and regulators — when required by law, court order, or to prevent criminal activity.
All third parties working with mototo are required to uphold data security standards equivalent to ours and are not permitted to use user data for any purpose outside the scope of the partnership.
7 User Rights Over Personal Data
As a mototo user, you have full rights over your personal data, including:
Right to Access
You have the right to know what data we hold about you at any time.
Right to Rectification
You may request an update or correction of any inaccurate or incomplete data.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal obligations.
Right to Restriction
You may request restriction of your data processing under certain conditions.
Right to Portability
You have the right to receive a copy of your data in a readable and portable format.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes.
8 Data Retention
Mototo retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable regulations. In general:
- Active account data is retained for as long as the account remains active.
- After account closure, identity and transaction data is retained for up to 5 years for legal compliance and audit purposes.
- Technical and security log data is retained for 1–2 years.
- Marketing data is deleted immediately upon withdrawal of your communication consent.
After the retention period ends, data will be securely deleted using permanent, irreversible deletion procedures.
9 Minor Protection
Mototo services are exclusively intended for users aged 18 and above. We do not knowingly collect, process, or store personal data of individuals under the age of 18.
If we become aware that data from a minor has been collected, we will immediately delete that data and close the account without a balance refund. If you are a parent or guardian and discover that your child has accessed our platform, please contact our support team right away.
10 Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology updates, or regulatory changes. The latest version is always available on this page, with the update date clearly stated at the top.
For material changes, we will provide clear notice via the platform or your registered email at least 7 days before the changes take effect. Continued use of the platform after the effective date of the changes constitutes acceptance of the updated policy.
11 Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, the Mototo team is available 24 hours a day, 7 days a week. You can reach us via the live chat available directly on the platform, or by sending a message to our support team. Official contact details can be found on our support page.
We are committed to responding to all privacy-related requests within a maximum of 72 business hours.